Are you interested in joining DVACROA?

DVACROA is a regional organization of AACRAO.  We are a volunteer organization dedicated to professional development and the building of partnerships between individuals who work at post-secondary institutions in the Delaware Valley. Through our annual conference and networking events we aim to contribute to the professional development of Registrars, Admissions Officers, as well as Enrollment Management, Student Services, and other professionals associated with collegiate level institutions.

If you are interested in joining us please contact us at!

This Year's Conference

Canceled: 11th Annual Conference: March 7th at Widener University

Due to low registration this year, the DVACROA Conference for 2019 has been canceled.

The Treasurer, will be mailing refunds to each school that registered.  If you haven’t sent payment yet, please do not send payment.

Over the next year we plan to rebuild and gather more interest in the organization, if you wish to help out and get more involved with DVACROA please contact us at  We would also like to hear feedback on past conferences and why you think the registration may have been much lower this year than in the past.

wu 2019 library lions


wu 2019 uc night
(Photography by Jim Graham)at Widener University, in Chester, Pa. 24 APRIL 2008. (Photograph by Jim Graham)



Previous Conferences

2016 Conference

Thanks for attending our 8th Annual DVACROA Conference, Thursday, March 3, 2016 at Villanova University!

2016 Conference Attendees: Please complete our conference evaluation.

Visit our facebook page for photos from the event!


  • 9:00-10:00 – Registration, Networking and Breakfast
  • 10:00 – 10:30 Keynote Speaker
  • 10:30 – 11:00 Networking Activity
  • 11:00 -11:45 Breakout Session I
    • 1.1 – Diplomas: Paper and Electronic, Now you need both!
    • 1.2 – Flip the Org Chart to Achieve Organizational Effectiveness and Excellence
    • 1.3 – Strategies for Dealing with Difficult Conversations
    • 1.4 – Campus Security – Active Shooter Preparedness
  • 12:00 -1:00 Lunch
  • 1:15-2:00 Breakout Session II
    • 2.1 – Attendance Tracking – Working across the institution to get it done
    • 2.2 – Implementing a New Reporting Tool – Sounds Simple, right?
    • 2.3 – Working with Veteran Students
    • 2.4 – What’s in a name? Conversations about gender and gender identification
  • 2:15 – 3:00 Breakout Session III
    • 3.1 – How the University of Pennsylvania delivers world class student service and enhanced web presence via “Ask Ben”
    • 3.2 – Improving Student Retention and Persistence with Three Tools You May Already Have
    • 3.3 – CRM For Enrollment: Making It Work
    • 3.4 – Delivering quality service while adhering to FERPA
    • 3.5 – DVACROA Interest Group – Learn more about being a part of DVACROA

Keynote Speaker: Catherine H. Connor, Interim Dean of Enrollment Management, Villanova University

Cathy Connor has been a member of the Villanova community since 1977 and has served in a number of roles, including University Registrar from 1993 to 2001, when she became Associate Dean. As Associate Dean, Cathy oversaw the Office of the Registrar, Retention Services and the Information Management Group that administers technology and analysis for all areas of Enrollment Management. Cathy is currently serving as Interim Dean of Enrollment Management. The Dean’s areas of responsibility include monitoring student enrollment, retention, merit scholarships and need-based financial aid trends. As interim Dean, Cathy directs the Offices of University Admission, Financial Assistance, University Outreach and the Registrar.

Cathy has been a member of several key University committees, including the Administrative Technology Committee, the University Building and Space Committee, the Banner Coordination Committee and the Enterprise Resource Planning Due Diligence Committee, which is investigating new integrated software solutions.  Cathy was a founding member of the Pennsylvania Banner Users Group (PA BUG) which networks PA higher education Ellucian Banner institutions through its annual conference and other best practice sharing opportunities.  Cathy has presented on a variety of topics at AACRAO, MSACROA, Ellucian-Live and PA BUG.

Cathy Connor holds a Bachelor of Science in Mathematics from Pennsylvania State University and a Master of Science in Computer Science from Villanova University.

Registration and Payment Info

The conference registration fee is $60.00 per registrant (attendance is free to presenters, however).

Make checks payable to DVACROA (Sorry, no vouchers, purchase orders, or credit cards). Mail payment by check or money order  to:

c/o Karissa Zerr, Treasurer
Office of the Registrar
West Chester University of Pennsylvania
25 University Ave
West Chester, PA 19383

  • Checks will be accepted on-site
  • If submission of payment is to be made by your accounting office, please ensure your name is on the check stub or a copy of your registration (this message) is included with it.
  • DVACROA Tax ID #352352098
  • If you require an invoice or W9 form prior to payment, please contact Karissa Zerr directly at
Previous Conferences

2015 Conferenece

7th Annual DVACROA Conference

University of Delaware

Newark, DE

Thursday, May 21, 2015

Did you know that Delaware was the First State of the United States and that DVACROA is holding its annual conference in Delaware for the ‘first’ time? Well then, DVACROA cordially invites you to a constructive day of professional development with your colleagues from all areas across the Delaware Valley.  Sessions will cover a vast array of hot topics that are discussed in your offices around campus each and every day.  So please join us at the University of Delaware for a day of learning and networking with your colleagues.

Registration Information

View the Schedule (updated on May 8th, 2015)

Register Here

The conference will be held at Clayton Hall-Newark. For directions please click the following link: Clayton Hall – Newark

  • Upon your arrival at Clayton Hall, signs will direct you to conference parking.
  • Wi-Fi login information will be provided to each conference attendee at the Registration Desk

Please register in advance by May 4, 2015.

Registration Fee: $60.00

Make checks or money orders payable to DVACROA
(Sorry no vouchers, purchase orders, or credit cards)


Mail payment by check or money order to:

c/o Karissa Zerr, Treasurer
Office of the Registrar
West Chester University
25 University Avenue
West Chester, PA 19383

  • If submission of payment is to be made by your accounting office, please ensure your name is on the check stub or a copy of your registration is included with it.
  • DVACROA Tax ID #352352098
  • Receipts will be available on-site upon request
  • Checks will be accepted on-site


Refund Policy

  • Requests for refunds must be sent to the Treasurer in writing by May 4, 2015. Requests made after that date will not be considered.
  • Substitution of attendees may be made at any time.

General Information

  • Session schedule is subject to change. Updated information will be available on this website.
  • Information from the registration form will be used only to provide notices of DVACROA related activities, those of affiliated professional organizations and to the Conference sponsors. DVACROA does not provide mailing information to other third parties.
  • Any photos taken at the conference by the DVACROA may be used by the Association in DVACROA related printed documents, websites or other media. We appreciate your consent to use your likeness for the purpose of sharing and promoting the conference and Association.
  • The session presentations are selected with the intent of meeting the professional development needs of DVACROA participants. While care has been taken in the preparation of sessions, situations and circumstances may vary from that presented. The session information should enhance, not substitute for, your own independent judgment. Additional related information may be available from other sources or other professional advice tailored to your particular needs may be appropriate. The content of the presentations is the sole responsibility of the presenters; the views and opinions of the presenters do not necessarily state or reflect those of DVACROA. DVACROA neither exercises editorial control over the information presented nor endorses the use of any of the means or methods presented. The information is provided without warranty of any kind, expressed or implied, including but not limited to completeness, fitness for a particular purpose or non-infringement. Neither DVACROA nor any other party involved in creating or producing the conference is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your use of the information. These sessions do not earn the participant any CEUs or College level credit.
  • Your registration acknowledges acceptance of these terms and provisions of conference attendance.

To help with planning the next conference, join the Steering Committee. Contact a member of the Executive Committee for information.